In the end, chances are you’ll must name up tech assist to repair one thing. Maybe one morning you get the blue display of loss of life, otherwise you get a kind of scary error messages in your display. Or perhaps you attempt to flip your pc on and…nothing. Maybe it isn’t your pc in any respect, however your web site is totally down and it’s a must to make that decision to your internet designer or hosting firm.
I have been on each side of that panicky name and there are 7 issues you are able to do with a view to assist make that tech assist name just a bit much less nerve-racking:
1. Do not panic– That is simpler mentioned that executed whenever you’re pc’s on the blink and also you’re staring down the barrel of a deadline. However issues shall be much less nerve-racking should you do not freak out. Likelihood is the issue is just not almost as dangerous (or costly) as you suppose.
2. Verify the apparent earlier than you name– One of many first issues that your tech particular person may have you do is to examine for apparent causes of hassle. Like is your pc plugged in? Or is the surge protector your pc’s related is turned on? Are the entire cables popping out of your pc plugged in tight? Or are getting into your password in appropriately? Or do you’ve the “CAPS lock” key on when you’re getting into your password? They have you ever run via this drill as a result of many instances the easy stuff is the issue. So run via among the apparent causes of hassle earlier than you choose up the telephone.
3. Get ready– When you’ve got any warranties or service contracts collect up all of these supplies earlier than you name. It’ll prevent a little bit of time simply in case your tech particular person requests this data. You might also want the serial quantity in your pc. These are normally positioned on a sticker positioned on the again, backside, or aspect of your pc or they’re positioned in your pc registration paperwork.
4. Be as particular as potential– Merely saying “My pc’s not working” is just not that useful. Tech assist already assumes that your pc is not working since you would not name simply to say hello. What they should know is “in what method is your pc not working?”. You could be as particular as potential. Will your pc not begin in any respect? Is the issue you can flip the pc on nevertheless it will not go previous the startup display? Maybe you will get previous the startup display however you possibly can’t open up a specific program? Describe your drawback from begin to end; what you had been doing whenever you encountered your drawback, what your pc does, and if there are any particular conditions that appear to coincide with the issue 폰테크.
5. Write down error messages– Normally when one thing goes improper, you will get some sort of error message that makes an attempt to let you know what the issue is. If you cannot make heads or tails of the message, take the time to write down it down. It might imply one thing to the tech particular person you are speaking to and it would assist them diagnose the issue only a bit quicker.
6. Make observe of any current adjustments or incidents– Generally the reason for your pc hassle is one thing that is modified in your pc or some incident that has occurred lately similar to:
- the addition of recent {hardware} (printer, scanner, laborious drive, reminiscence, and so forth)
- the addition or deletion of software program
- a power disruption or power surge
- the addition of deletion of a service
- software program upgrades or safety patches
Generally adjustments like this may trigger some unexpected issues with different issues that will or could not appear to be associated to your drawback. If you’re speaking to your tech particular person, make them conscious of any adjustments or additions you made earlier than you began having issues. They’re going to have the ability to let you know if these adjustments are associated to your hassle.
7. Maintain notes- A number of instances a name to the assist division implies that you will be spending quite a lot of time on the telephone being despatched from one particular person to a different. Maintain notes on who you discuss to, whenever you talked to them, and what they’ve executed to assist diagnose the issue. In the event you discover that it’s a must to hold calling the assist division or if it’s a must to a restore particular person repair your pc in particular person, these notes will come in useful.